Privacy Policy

Last Updated: 1 August 2024

InstaServe, a product of Goldweathers LLC, values your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the choices available to you.

Information We Collect

When using InstaServe, we may collect the following types of information:

1. Information You Provide Directly:

  • Account details – Name, email, and phone number for support or setup.

  • Business information – Venue name, location, and operational details for service optimization.

  • Payment details – Information related to billing and licensing fees.

2. Information Collected Automatically:

  • Device information – Hardware details, software interactions, and system logs.

  • Usage data – Button press frequency, service request types, and staff response times.

How We Use Your Data

  • To install and maintain the InstaServe system at your venue.

  • To provide customer support and optimize service performance.

  • To track service efficiency through analytics and insights.

  • To ensure software updates, security patches, and necessary maintenance.

Software Licensing & Ownership

The InstaServe software is proprietary to Goldweathers LLC and requires an annual licensing fee to maintain updates, new features, and security improvements. Unauthorized modifications or redistribution of the software are strictly prohibited.

Third-Party Integrations & Security

InstaServe may integrate with third-party systems like POS, smartwatches, and tablets for real-time service notifications. We implement industry-standard security measures to protect your data and prevent unauthorized access.

Cookies & Analytics

We use cookies and analytics tools to improve service functionality, monitor engagement, and ensure a smooth user experience. You can adjust your preferences in your browser settings.

Your Rights & Choices

You have the right to:

  • Request access to the personal data we store.

  • Update or delete your information upon request.

  • Opt out of certain data collection practices where applicable.

For privacy-related inquiries, contact us at privacy@instaserving.com.